Casino de Charlevoix App for Canadian Players
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Welcome Bonuses
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- Wide selection of verified brands
- Bonuses on your first 4 deposits
- Minimum deposit from 20 CAD
- Up to 5,000 CAD in bonuses
- Up to 1,000 free spins available
- Payment via local banks and cryptocurrencies
What You Can Do With Our App
We designed the Casino de Charlevoix app for folks who actually plan to step inside our casino in La Malbaie, Quebec. Pick up the app from Apple App Store or Google Play and you’ve basically got control of your reservations, gaming activity, loyalty points, and hotel bookings tucked into your phone. One account links everything – whether you’re on our real floor, poking around casinocharlevoixcanada.com, or just browsing.
If you want to bet, you’ll need a stable connection. But most of the basics – checking your account, peeking at your points, reviewing old wagers – those all run even with bad signal. We purposely keep banking separate from regular browsing. If money’s moving, we want that extra step for safety.
Any changes you make – new booking, claim some points, whatever – go everywhere, instantly. You don’t have to worry about updating in two spots.
Setting Up the App
Find “Casino de Charlevoix” in whichever app store your phone’s using. Only download if you see Loto-Québec as the publisher. There have been fake versions showing up, especially on Facebook ads, so it’s worth being picky.
Basic flow:
- Install it
- Open the app
- Allow it to find your location and get notifications (otherwise, you might miss promos or booking updates)
- Log in, or start a new account if you haven’t before
- If you use two-factor authentication, have your phone nearby
Brand-new accounts go through verification. Usually takes one or two days max. Until your ID is approved, some functions stay off-limits. When you’re set, you’ll get a ping in the app and a note in your email.
Device and Network Minimums
You’ll need iOS 12.0+ (iPhone 6s or newer), or Android 6.0 Marshmallow or above. It’s not a heavy app – maybe 50 MB to start, can crawl up to 200 MB if you’re a heavy user.
Public wifi is better for gaming than burning your data plan. But if you’re just checking your loyalty status or peeking at bookings, it barely uses any bandwidth.
All Loto-Québec Platforms, One Login
Casino de Charlevoix is part of Loto-Québec. Logins work everywhere on their system. The main Loto-Québec app in Quebec includes everything from slots to keno – over 2,000 games, plus live tables. Those all need an internet connection.
Set daily, weekly or monthly deposit caps, limit your session times, and use other responsible gambling tools across our apps. Set your own safety net. Nothing gets bypassed if you hit a limit.
Argent Web vouchers are easy – scan a code if you prefer those over online banking. Sports bets go through a different app (Mise-o-jeu+), but it all links back with your same account.
Tracking Payments and History
Everything that moves in your account will show in your app dashboard, in time order. You can filter it by date, type, or amount.
Each item gives:
- Time (Eastern Time)
- Type of transaction (deposit, payout, bet, withdrawal)
- Amount in Canadian dollars
- What payment method you used
- Status and a reference number
Want a copy for yourself or your records? Export as CSV or PDF. We keep records for seven full years back, not a headache if you have to look up something from the past.
Account balance updates instantly. Any pending withdrawals or bonus money is clearly marked – you see what’s fully yours and what’s waiting.
Book Your Hotel and Meals
Direct hotel booking at Fairmont Le Manoir Richelieu is simple in the app. Right now, we’re running a 30% off promo for stays between April and mid-July 2025 if you lock it in before May rolls around. Discounted prices calculate for you – no code needed.
Groups of 10 or more can’t book in the app. For that, give us a call (the app shows the number) since those require special attention.
Reservations for restaurants adjust on the fly – you’ll see available times by party size and your preferred slot, instant confirmation. Spa appointments (Moment Spa) can be done through the app, too. We operate 13 massage rooms and triple suites most days of the week.
Points and Loyalty Benefits
Every bet you place, wherever you do it on Loto-Québec, goes towards your player tier with us. Points post within 24 hours, and as you climb higher, it means better perks: room upgrades, exclusive deals, faster points, VIP service, that kind of thing.
Points convert for hotel nights, dinner vouchers, spa credits, or take-home items. Most rewards deliver instantly, but if you order physical stuff, we ship it in 48 hours. In the app it’s always easy to see your tier and balance – and how close you are to that next level.
Payments Made for Canada
Our systems handle all the go-to payment options here. Interac e-Transfer, credit and debit cards, plus straight-up bank transfer. Interac usually finishes in under 2 hours during business days. Card payments, should post instantly but check if your card charges a fee.
Withdrawals get sent directly to your bank, might take up to 5 days for the money to show. Everything’s calculated in CAD. International cards or transfers may get dinged with a conversion fee.
| Payment Method | Minimum Deposit | Maximum Deposit | Withdrawal Limit |
| Interac e-Transfer | $10 | $3,000 | $3,000 per |
| Credit Card | $10 | $1,000 | N/A |
| Debit Card | $10 | $1,000 | N/A |
| Bank Transfer | $10 | $10,000 | $10,000 per |
Bigger withdrawals might need you to email extra ID.
Security and Safety at the Core
We take it seriously. Passwords need at least eight characters, you must mix numbers, symbols, big and small letters. Every 90 days, we’ll make you pick a new one. It feels like a chore, but it’s for real security.
Two-factor is in your hands (set it up in settings). Any device we don’t recognize gets flagged and needs extra steps, so stealing a password alone won’t get in. We timeout sessions after 15 minutes idle, but you can shorten or stretch that window.
And if our system notices weird activity, it’ll put your account under review automatically – no need to ask.
Playing Smart - Responsible Gambling
You can set limits how much to deposit, by day or week or month if needed. Session timers run in 30 minute blocks up to 8 hours total. Loss caps also there – once that’s hit, the app locks new wagers until your next period rolls over.
If you ever want to talk, Gambling Help line at 1-800-461-0140 answers 24/7 in French and English. Our app shows the number clearly.
Support When You Need It
Bugs usually fix with an app update or by clearing app cache. Sometimes a full reinstall helps, not a big deal.
For tech or online play, 1-866-611-5686 is staffed 24 hours. Email [email protected] if you’d rather write.
Casino questions go to 418-665-5300 or 1-800-665-2274. Group bookings, try 514-499-5180 ext 1.
Visit Us in La Malbaie
Casino de Charlevoix is found at 183 rue Richelieu, part of the Fairmont Le Manoir Richelieu. Hours: Sunday through Thursday 9 AM to midnight, longer on weekends.
Inside: 20 table games, 800 slots, roulette, poker, keno, blackjack, and the usual mix. All rooms (405) in the Fairmont, dining every day. Golf is there for the off-hours. You need ID proving 18+ at the door.
Contact Details
General: 1-866-277-6660, business hours. Online support: 1-866-611-5686, all day and night or email [email protected].
Casino only: 418-665-5300 or 1-800-665-2274. Email: [email protected]. Groups: 514-499-5180 ext 1.
For gambling help, 1-800-461-0140 is always up. Aidejeu.ca works too.